MN
Mduduzi N

1 reviews | Active since Jul 2011

15 Dec 2017, 09:30

Roaches on rolls

So at 08h05 l went to pick n pay clearwater with my colleague to buy some breakfast.We went over to the bakery and ordered some rolls and chelsea buns. Just before we left the counter we noticed a big roach roaming on tops of rolls . We advised the lady and with attitude she asked us what she needs to do. So we say to her she cant sell those rolls and she says we must take it with management. So we reported onto the manager on duty showed him the picture, we were advised they will remove the rolls. So we not sure if this was done or note. So l personal think that that bakery really needs some hygiene check up.

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Replies (1)
Pick n Pay
Pick n Pay's reply15 Dec 2017, 15:04
Official

Good day Mduduzi,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas