SI
Stuart I

1 reviews | Active since Dec 2010

23 Jun 2015, 12:14

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Logged a complaint about the above store for the expired product of the 15/06 and was still on the shelves on the 16/06 money wasted and about the cheese that they priced as Haloumi. Got a call from a lady at the store apologizing for the poor service and asked for my smart shopper number to pull the receipt and she will refund me through the smart shopper card and will call me the next day once it was done. Well it Tuesday today and no phone call nothing. It's not your staff's fault they useless they just follow the management style of the brand. You took my money banked it and sold me defective expired products and incorrectly priced cheese yet you could not be bothered to give me my money back. I think it is shockingly disgusting that you can treat your customers the way you do, losing one customer wont affect your bottom line so you actually don't care. So please keep the money for the expired products you sold me and as for the cheese well guess I will never know. Hell will freeze over before I support your brand ever again. Completely disgusted

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Replies (1)
Pick n Pay
Pick n Pay's reply23 Jun 2015, 12:41
Official
Hello jaws4,

Thank you for your email communication, we do apologise for no-one getting back to you.

I have re-escalated your complaint to the relevant personnel; you will receive feedback in due course.

Kind Regards

Marise Brown

Ref Number : ***