*******!!! Smart shopper points

When I do a online booking with Pick 'n Pay for the Company, I use my Smart shopper card for the points, seeing that the Company don't have a problem with that. This has happened to me more than twice. They can log in our account and look at it. <br> <br> I add in my Smart shopper card number but no points get added to it so many times. I will order groceries of the amount of R4485.34 or more. Yesterday's order was R3139.77. I think that is so unfair and a *******. <br> <br> When I phoned the customer care line they want to tell me because it's my husbands card he must phone them, WHY!!! he took the card by PnP for me. I do the shopping most of the time. I think they just trying to be difficult and I'm not happy about this at all.<br> <br> Bad customer service :-(