Ridiculous waiting time

Dear Pick n Pay Customer Service,

I am writing to express my deep dissatisfaction with the handling of my recent online grocery order. I placed my usual monthly order through your platform, but the 7kg bag of washed potatoes was missing from the delivery.

Despite sending five separate emails over the past month to inquire about this missing item, I have only received automated responses citing high volumes and delays. While I understand occasional backlogs, waiting an entire month with no resolution is completely unacceptable.

At this point, I no longer want the item—I simply request an immediate refund for the missing 7kg washed potatoes. Please consider this my final request before I escalate the matter to the appropriate consumer protection authorities.

Kindly process the refund without any further delay, and confirm by reply email.

Thank you, Anita Hodgkinson Order number: ***