RIDICULOUS SERVICE FROM PICK N PAY AND SMART SHOPPER DIVISION!!!!!

Poor service, incompetence and inconvenience from Pick n Pay/Smart Shopper department!!!!!

Bought a KIC fridge they had on promotion 1 April 2023 at their Greenstone branch. This promotion came with a 6 month 100% discount 30 eggs voucher supply for six months from date of purchase.

Firstly, they had issues with loading this promo on my voucher, went back to their store when I was supposed to receive my tray. The Smart Shopper department was called in store and I was given 48 hours for them to load and sort out the problem. I drove to that branch 4 times to try fix this!!!!

Eventually the store manager gave me my 1st tray and said he will deal with The Smart shopper team internally to rectify this!

Last month I collected the second tray, no problems.

This month after getting my SMS to collect my tray, the Benmore store could not give me the tray on a 100% voucher as it was only stating a 12% discount which I had to pay for the eggs showing on smart shopper app as 100% percent and rightfully owed to me!!!

I am back to square one told to wait 48 hours while this is rectified.

If running false promotions is how Pick n pay catch their customers, I might as well return the fridge and get my refund!!!!!

As small as this might seem, it is ridiculous to falsely advertise just to get customers to commit and then make them drive back and forth to your store. My fuel has been way more than what the ****** free eggs deal cost.