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Phiwa M

1 reviews | Active since Jul 2015

16 Nov 2017, 20:31

Revolting service at Pick n Pay Hyper by the sea

On 3/11/2017, I went to do my routine purchases at the above outlet. Amongst my groceries was eggs. On the shelf, I took a tray of 30 eggs which according to them was incorrectly priced in error. After my complaint which they dragged on for no reason, they eventually gave me at the same price that they had wrongly inserted. The front end Supervisor reversed and recharged. I then requested to take 2nd tray which they refused. Because they had started making a scene about it at the till point, I then asked for the store Manager, of which a certain Trainee Manager Moosa came. He also concluded that I cannot take the 2nd tray, which off course I didn't urgue, took my parcels and went. When I got to the car is when trouble began when I had my daughter, 10 years, in tears, hysterically, with wrong impressions of the whole scenario. She told me while I went to speak to the Manager, Moosa, the lady Thandeka was raving and ranting telling everyone how selfish and ungrateful I am that Pick n Pay is giving me eggs at that price but still want more. Apparently, they all had an open talk in front of my daughter, never mind the childs feelings etc... that's bulying!!!!! And afterall, what impression / idea is Pick n Pay staff giving my daughter about me as a parent when they were on the wrong. Making me a lunitic infront of my child!!!! When my child advised me, I was furious, went back and confronted her, of course she denied it. I asked her, how I knew her name is Thandeka, if it wasn't for my daughter that she caused distraut upon. She refused me to speak to her manager, and in her words said it wasn't her that said I'm selfish and ungrateful infront of my daughter, but was the Moosa guy. What management and staff!!! Total disaster in management to take care of such a big store. That staff should know it's all about respec!!!

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Replies (1)
Pick n Pay
Pick n Pay's reply17 Nov 2017, 09:40
Official

Good day Phiwa,

Thank you for taking the time to write to us.

Kindly accept our apologies for the unfortunate shopping experience.

We are addressing the incident with our Management team and will be in touch.

Kind Regards

Anwar Mooideen