RJ
Robert J

1 reviews | Active since Oct 2010

11 Aug 2017, 12:58

Reused to exchange goods that expired- rude manager

<p>Bought Vermicelli at Tygervalley Pick and Pay middle July. When opening the packect on the 4 August, seen that the goods had expired in June. Took it back. What rude and obnoxious response from manager. I hadnot kept the slip- who does? He was rude, agumentative over a R20 product that had expired. After 20min trying to explain, I told him to keep the packet and sell it to another unsuspecting costomer. I will never buy at Pick and Pay again</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply11 Aug 2017, 14:59
Official

Good day Robert,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas