Returns and Exchanges

Like most people one shops online for convenience and expect to not get challenges. Same way we shop should be easy to return or exchange the items. I've been battling with getting help. Picknpay clothing online customer service team is by far the worst. Being told to go in-store to return and or exchange your items is appalling. As for the smartshopper points I don't want to mention it. Do the people hired have knowledge of what they are doing and saying to customers? It is really concerning.