Returned item and still waiting for refunded

I bought an item at Pick 'n Pay in gardens at the end of February, I took it home, tried it on and found a whole in the pocket, so I went to return it on the 10th March.<br> They said it was fine that I return it and they refunded my debit card. <br> Now 25th March, I checked my bank statement and realised I hadn't been refunded, so I printed a copy of my statement, went back in store and showed the returns lady that I hadn't been refunded yet . <br> The lady called ABSA who is Pick n pay's bank and asked about the refund. They confirmed that there were issues refunding back to the card. She then said that I would have to wait to process it. I then asked for the cash instead as I have been waiting long enough. <br> She then rep**** she can't do that as we need confirmation from ABSA. So not only did I bring my bank statement proving there was no refund, she got the confirmation over the phone from ABSA.<br> I then asked to speak to a store manager, in which she rep**** they were out and couldn't help, I sadly was on my work lunch hour so couldn't wait. She then said she would get someone to contact me back, that was 4 hours ago, still waiting. I feel they are taking a chance and keeping customers cash