Reserved Funds

Dear Pick n Pay,

I am fed up with your online shopping and billing service. I placed an order on your website in March 2023 and paid with my debit card. However, some items were out of stock, so the final amount of my order was lower than the original one.

But you did not bother to adjust the reserved amount on my account accordingly. You only charged me the correct amount, but you still kept the difference on hold. This has left me with less money than I should have and stopped me from using my money for other things.

I have wasted my time contacting your customer service several times to ask you to release the reserved funds, but I have not received any decent solution. They told me to contact my bank and request them to release the funds, but this is ridiculous. My bank charges a fee for this service, and I do not think it is fair that I have to pay for something that is your fault. You are accountable for fixing this issue as soon as possible.

Release the reserved funds on my account right now, or give me a good reason why you are holding them. I demand a quick and positive response from you.

Sincerely, Umesh