REQUEST FOR REFUND

I have shopped at Pick n pay all my life without encountering any problems, but after using their online platforms I have had to deal with problem after problem.

I recently made a purchase via their online system (Pick n Pay ASAP) and have been encountering problems. The first time this happened is when I made a purchase online and on rof the products was put of stock. After a few days, I realise that it was not refunded into my wallet nor my bank, so I made a follow up via email. I was assisted and the next day the voucher was reflecting on my wallet. When I wanted to use it a few weeks later the voucher disappeared and was said to have been 'withdrawn'. By whom when I did not receive any discounts when I was making my purchase?

I decided to take up the matter again with the pick n pay asap people online and to date they been saying they will investigate the matter?. Until when because I need to make another purchase!. I am so sick and tired of all this inconveninece and incompetence from Pick n pay. I am requesting for my voucher to be paid directly to my wallet as I will take up the anyyer further.