REPAIR OF MY VACCUUM CLEANER

I BOUGHT A HOOVER VACCUUM CLEANER ON 29/12/2014 FROM PICK @ PAY HYPER BOKSBURG. IT ALL OF THE SUDDEN STARTED TO SHOCK WHEN WE USED IT. AT SOME STAGE IT SHOCKED ME SO BADLY, THAT I COULD NOT USE MY ARM FOR +/- 1 HOUR. I DECIDED TO TAKE IT BACK TO THE SUPPLIER AS IT IS STILL WITHIN THE WARRANTY PERIOD. I DID NOT HAVE THE ORIGINAL PACKAGING ANYMORE AS IT IS 2 MONTHS AFTER I BOUGHT IT, AND DID NOT ANTICIPATE HAVING PROBLEMS WITH IT AND THREW THE PACKAGING AWAY. I WAS TOLD THAT THE MACHINE WILL BE SENT TO THEIR REPAIR PEOPLE AND IT WOULD TAKE +/- 2 WEEKS TO CHECK AND IF NEED BE TO BE REPAIRED. AFTER 2 WEEKS AND NO PHONECALL OR UPDATE, I WENT TO THE SHOP. I WAS TOLD THAT THE MACHINE IS NOT BACK YET AND THEY WILL FOLLOW UP AND LET ME KNOW. I WAITED FOR 2 DAYS AND NO CALL CAME THROUGH. I WENT BACK TO THE SHOP, THIS TIME TO BE TOLD THE LADY DEALING WITH THIS IS OFF AND WILL CONTACT ME WHEN SHE IS BACK, AFTER 1 WEEK NO CALL YET, AND I WENT BACK AGAIN THIS TIME A GUY WITH THE NAME OF PETER TOLD ME HE WILL FOLLOW UP. I AM STILL AWATING A CALL. IT IS NOW 26 DAYS THIS IS NOT ACCEPTABLE !!! I AM SO VERY ANGRY NOW, AND I ACTUALLY NOW DEMAND A FULL REFUND.<br> THE SERVICE I RECEIVED IS VERY BAD!!!