Repair not returned

I bought a AIM 2 plate oven STOVE at PnP Mams Mall Pretoria on the 6th June 2024, I returned the stove to the store on the 15th October 2024 as the right plate switch could not swith off any more. I was assisted by Leki McPherson, he booked it but now it's been more than 2 weeks no communication and I bought that stove needing as I moved to a new place with no stove, I'm so disappointed as it was my 1st time buying an appliance at PnP but now I regret, I saw the stove on promo that's the reason I bought it cash. Only 3 months then this. I've never had this problem with appliances from Game, I regret not buying from them and their service is better and efficiant. Is that the reason there is no return/repair policies behind the receipt . I want my refund and buy a stove that will last and a better brand than AIM. McPherson hasn't returned my call after I called him yesterday the 30th October, I'm a mother of two kids who I need to cook for but how can I do that. I called their customer service on the 31 October to report the matter, I was informed the matter will be escalated and I will receive a call in 24/48 hours but still haven't received any call, I feel I've waisted my money.

Unhappy client

Vinolia