Repair not done

I purchase a Pineware Food Processor from PNP Hyper in Ottery, sparks came out last week Sunday while I was using it and I returned it to the store for repairs. I was contacted yesterday to fetch it and I asked was it repaired, the lady said yes over the phone. I collected it and tried using it this morning, the processor still looked exactly the same even though a repair slip was attached to the box saying "motor faulty" and in brackets "in stock". I contacted the store after 9am (18/01) to report that the processor is not working after I was told it was repaired. The person I spoke to answered the phone by saying hello with no introduction to who he was and called me "my dear", unprofessional. I asked why the product wasn't tested before being returned to me. I was told I should include a note with the product when I return it so that it can be sent to the supplier (repair centre). I said no, it was not my responsibility to liaise with the supplier as I purchased the R400 processor from PNP. I asked why it wasn't fixed and "he" said he cannot comment on that. Where is the customer service. I called the complaints line on 0 ********** 88 and this number just rang.