MS
Maryke S

1 reviews | Active since May 2012

25 Jan 2017, 05:49

Renewal of Rain cheque 'forever'?

<p>I have sent a complaint via the PnP website to the PnP Customer Care on 18 January 2017 regarding a rain cheque I received on 30 September 2016. This rain cheque has now been renewed 4 times. The store personnel is not eager to help me. So much for all the adverti*****ts of being on the Customers side ...</p> <p>The rain cheque is for 86 tablets of Finish All in 1 Auto. Why this amount of tablets cannot be made up (i.e. giving me 2 packets of this Finish instead of waiting for a packet of 86 tablets to arrive), I don't know but really to go from the one month into the other & just renewing it ... </p> <p>Please can hellopeter assist me in receiving a response from PnP?</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply26 Jan 2017, 08:48
Official

Good day Maryke,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received & the out of stock product.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas