Rend and disgusted by pick n pay asap service.

I'm not sure if pick n pay and pick n pay asap are the same thing. I always have a horrible experience with them. On the 21st of August, if not mistaken placed an order on Pick n pay Asap!

OK fine, some of the items were out of stock and I was sent a message to replace them. I did that and their app was acting up. I closed the app as I was struggling to replace. When I went back on the app, the items were replaced with 10 times cheese rolls, whereas I wanted only 1 packet.

I guess they were out of stock o but rolls so they refunded me the 5 packets of rolls which amounted to 129.95.now the app was left with 5 packet of rolls which is now another 129.95 plus the items that I ordered as well. When I called their call center to cancel those rolls as I wanted only 1 packet I was taken from puller to post. It was too late as the driver already left the store. When the driver got here instead of bringing 5 packets of rolls so that I can 1 packet and send 4 packets back, they sent 4 packets and already I was billed for that which was 129.95.

So when I saw that the driver brought 4 packets instead of 5 I decided not to take that 1 packet and I asked the driver to return them. I made a note on the slip for the driver to show the store the mistake. Then I went to the app chat and I was promised to be refunded. It take 3 to 10 days and it's the 11th day I haven't been refunded. They sent a message to say the call I made about the issue was completed. I got the email on the 3rd of sep instead of them refunding me.

I know 129.95 it's a small money for some but for me it can go a long way. Please tag pick n pay asap and tell them to refund me so I can delete their app and never use them to order as I have never had a good service.