TS
Tumi S
1 reviews | Active since Feb 2025
02 Feb 2025, 20:06
Regular shopper
Good evening , it is with a heavey heart that I am writing to you ar 19:43 just when I arrived home from pick n pay westonaria. Looking at my slip that I purchased and the prices advertised for purchasing Dr.Oetker 520g mini 8 pizzas that I purchased at 19:04 ref: **** *** 9 date 02/02/2025 As per my purchased slip. Now my complaint is that. I spoke to the manager at shift by the name of Babalwa Rabula whom I explained that those pizzas I purchased as per their advertised paper on the fridges of the pizzas and other items that it indicated their price that the 529g is R88. 99. Apon my purchase I advised the till worker that the mini pizza I am purchasing it stipulates R88.99 why on the till it says R94.99 as per my slip. Before I payed she called the manager Babalwa Rabula and she came and tried to assist I then told the manager on shift that it's not my first time I experience this. Why do u advertise on the fridges a different price them when we get to the till its a normal price. She said to me well we advertised for the stock still coming hence you don't see it in the fridge. I asked the Manger how is that possible and fair that I take an item on the fridge with an expectation that apps my smartshopper card I will qualify for that price but upon my purchase I find a different price. I have take pictures of the prices and grams of the stock I saw a d also she was there as she was the one saying go ahead. I advised her lady I am not fighting I hear your voice is rather out of place she then left me there. I took all pictures to my proof and proceeded to the counter I was at and She asked me to go to the next till where she will authorize my payment for my items. She never took those items out she just said I must pay with an attitude and also saying maybe u should leave the pizza as it will put my job in line. I said to her I'm taking it I only went to show u the pricing not to change my mind.
Pick n pay westonara is my daily shopping store I am so aterly diddaooint that the lady said to me u can go ahead and complain on our website I informed her no I will do it on hello Peter she said its fine with an attitude. On thing I want pick n pay westonaria to know is while I left with her the lady at the till mocked me with other workers saying I'm trouble gossiping o About me infront of my kids I left standing in the line . They told me how they felt humiliated that the stff members spoke in their language yet they heard them and still they continued. I need prompt action taken because I asked the Manger u can see I a .buying my Groceries Here as per my smart shopper details and I did give it in the beginning when I purchased my items but that was taken as if I I am nor a regular shopper. Hello Peter please assist me I will not allow myself to be humilated by prices advertised yet when I get to the till I am taken like I am a stranger
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Replies (2)
Pick n Pay's replyOfficial
05 Feb 2025, 16:56Hi Tumi,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience at this store.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience at this store.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply05 Feb 2025, 16:56
Official
Hi Tumi,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience at this store.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience at this store.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
TS
Tumi S's updateReviewer Update
07 Feb 2025, 12:07Good day
Thank you for your response.
All I received was an apology telephonicaly from the training manager named Lucia. Well we had a common ground conversation indeed however I want a writen apology from the training supervisor that was rude to me infront of the workers along with the teller that was on shift who initially assisted me .I want an apology for gossiping about me so much that my children could hear them I did make Lucia aware that my kids like me know and understand our 7 official languages in South Africa so they did hear them however kept quiet as I did teach them you don't react till I am back and have informed me on anything. Thanks. This humiliation has made me avoid buy at that store after buying for almost most of my life. I am a resident of westonaria long before pick n pay westonaria was built. I deserve my dignit and respect back just as much it was torn publicly by the person who is one of the superiors at that store. I am not accepting an apology on her behalf . She must take accountability. Treat clients witb fairness, respect and not putting company name at shame and not using positions in store for personal vindictiveness. I did make Lucia aware that i have no relation to that lady however I could sense this was a personal vidictiveness towards me. Therefore she needs to take a very loud accountability for ever humiliating me and mychildren on Tuesday evening infront of the staff and customers.
Thank you for your response.
All I received was an apology telephonicaly from the training manager named Lucia. Well we had a common ground conversation indeed however I want a writen apology from the training supervisor that was rude to me infront of the workers along with the teller that was on shift who initially assisted me .I want an apology for gossiping about me so much that my children could hear them I did make Lucia aware that my kids like me know and understand our 7 official languages in South Africa so they did hear them however kept quiet as I did teach them you don't react till I am back and have informed me on anything. Thanks. This humiliation has made me avoid buy at that store after buying for almost most of my life. I am a resident of westonaria long before pick n pay westonaria was built. I deserve my dignit and respect back just as much it was torn publicly by the person who is one of the superiors at that store. I am not accepting an apology on her behalf . She must take accountability. Treat clients witb fairness, respect and not putting company name at shame and not using positions in store for personal vindictiveness. I did make Lucia aware that i have no relation to that lady however I could sense this was a personal vidictiveness towards me. Therefore she needs to take a very loud accountability for ever humiliating me and mychildren on Tuesday evening infront of the staff and customers.
TS
Tumi S's update07 Feb 2025, 12:07
Reviewer Update
Good day
Thank you for your response.
All I received was an apology telephonicaly from the training manager named Lucia. Well we had a common ground conversation indeed however I want a writen apology from the training supervisor that was rude to me infront of the workers along with the teller that was on shift who initially assisted me .I want an apology for gossiping about me so much that my children could hear them I did make Lucia aware that my kids like me know and understand our 7 official languages in South Africa so they did hear them however kept quiet as I did teach them you don't react till I am back and have informed me on anything. Thanks. This humiliation has made me avoid buy at that store after buying for almost most of my life. I am a resident of westonaria long before pick n pay westonaria was built. I deserve my dignit and respect back just as much it was torn publicly by the person who is one of the superiors at that store. I am not accepting an apology on her behalf . She must take accountability. Treat clients witb fairness, respect and not putting company name at shame and not using positions in store for personal vindictiveness. I did make Lucia aware that i have no relation to that lady however I could sense this was a personal vidictiveness towards me. Therefore she needs to take a very loud accountability for ever humiliating me and mychildren on Tuesday evening infront of the staff and customers.
Thank you for your response.
All I received was an apology telephonicaly from the training manager named Lucia. Well we had a common ground conversation indeed however I want a writen apology from the training supervisor that was rude to me infront of the workers along with the teller that was on shift who initially assisted me .I want an apology for gossiping about me so much that my children could hear them I did make Lucia aware that my kids like me know and understand our 7 official languages in South Africa so they did hear them however kept quiet as I did teach them you don't react till I am back and have informed me on anything. Thanks. This humiliation has made me avoid buy at that store after buying for almost most of my life. I am a resident of westonaria long before pick n pay westonaria was built. I deserve my dignit and respect back just as much it was torn publicly by the person who is one of the superiors at that store. I am not accepting an apology on her behalf . She must take accountability. Treat clients witb fairness, respect and not putting company name at shame and not using positions in store for personal vindictiveness. I did make Lucia aware that i have no relation to that lady however I could sense this was a personal vidictiveness towards me. Therefore she needs to take a very loud accountability for ever humiliating me and mychildren on Tuesday evening infront of the staff and customers.