LS
LUNGILE S

1 reviews | Active since Jul 2019

24 Aug 2019, 17:18

# regret out of stock

a very distraught customer found myself at wits end service is slow and pathetic asked for assitance by a young gentlemen advised me to speak to requel manuel manager at store when requested to speak she just walked pass me advised another staff member to assit at the back going around in circles was then advise to go to frontline and query with another store manager whom i glanced at name badge lungile who looked at me with frown advise she will check on item i then waited for another 10 minutes with no reply , how can a coperate store always have out of stock stickers on sale items why ****** advertise when you always out of stock between 2 female managers requel and lungile they probably dont know between cereal aisle to juice aisle...the customer service is pathetic no smile no welcome but me as the customer is paying there salary yet you have parklane spar in next road with such warm friendly enthuastic atmosphere that ive now stop shopping at victoria pick n pay due to there out of stock labels and when you ask for assitance in frontline no management seems to know

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Replies (1)
Pick n Pay
Pick n Pay's reply26 Aug 2019, 08:57
Official
Good day Lungile , 

Thank you for choosing Pick n Pay. 

 Please accept our apologies for the delay in response and any inconveniences caused to you. 

As per our telephonic conversation this morning please provide us with the stores name where this incident occurred to enable us to assist further. We view this incident in a very serious light and would like to  address this with our management team. 

Kindly forward your complaint with the stores name to *** to be assisted by our Customer Care Team. 
Your reference number for this ticket is ***.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.  Kind regards,
The Pick n Pay Team