Refusing To Refund My Money on PNP ASAP

Friday 25th, 6:48am Logged an order on PNP ASAP app. 8:30am, the app still stated order received, but not packed yet. Contacted ASAP customer support and the Agent informed me that my order was not accepted yet at the store. I requested a cancellation. A cancellation email was sent to me.

11:59am An email was sent to me stating that my order was on its way to be delivered. I only saw the email before 1pm and contacted ASAP support again. They informed me that a cancellation email was sent, but the PNP store did not see the cancellation? I requested a refund on my money and the packages to be picked up. The Agent told me the money should be in my wallet already. I got home, checked my phone and the full refund was not sent through.

I called again and requested to speak to a Manager. I gave my number and no Manager contacted me within the specified 1 hour I requested.

I called again and requested to speak to Manager again. I was again informed that no Manager was available to take my call (they were busy). I gave my number again and asked to be called back by the Manager. Still no response.

Saturday, 26th at 10:28am I called again and I was informed yet again that a delivery was scheduled to fetch the order and my refund would be sent thereafter.

I waited the entire day and no delivery person or refund. I emailed and waited Sunday was well.

Nothing.

Monday 28th. Called again. Demanded my refund and I received the same speech that a delivery man would be sent out and a refund would be sent AFTER the packages were sent back to the shop. My money is not being refunded and yet every single Agent I have spoken to has given me the same speech and requested a "delivery" schedule and yet still no refund of MY MONEY. I have demanded my money back and I expect that it be done. You are withholding MY MONEY.

A mistake PNP has made on THEIR end and they are REFUSING TO PAY ME BACK MY MONEY. I have waited and waited and still no one is refunding me. If you are about customer service then you should know that a customer is completely within her right to be upset for a mistake PNP ASAP has done on thier side and based on the circumstances of this weekend you should be overriding your decision and refunding a customer's money since THEY FOLLOWED PROTOCOL WHILE YOU DID NOT. Instead, I have been one the phone the entire day and when I finally got through to support, twice, the first Agent today ended the call due to my abusive behaviour (I wonder why I was abusive?!?!?), And on the second call the agent put me on hold after I demanded that her manager take over the call. She kept me on hold for a while and ended the call on her end(don't try to bull**** me about there being a technical glitch because there was none on my end or her end).

*********** and useless company.