Refused to take my their torn pants!!!!!

I went to PnP Clothing in Randburg square to return a pair of pants I bought on the 08.09.2015 because they are torn / got torn while I was wearing them. Unfortunately I did not keep the slip or the tag as I had bought clothes from PNP before and had no issues so I saw no point in keeping them. When I got to PNP I was 1stly told that since I didnt have a receipt they would issue me with a gift card however when they realized that they didn't have the pants in the same colour as mine their story changed to being that they CANNOT ASSIST ME AS THEY NEEDED A TAG OR A RECEIPT. They went as far as insinuating that I could have torn the pants myself I mean why would I do that? The funny thing is they STILL HAD the pants but in a different colour and the price had not changed. When I asked them to use the other pants they advised me that their POLICY does not allow that. IM RATHER ****ED OFF AS I HAD BEEN AN ADVOCATE FOR PNP FOR YEARS AND TO RECEIVE SUCH SHODDY SERVICES IS BEYOND ME. PLEASE NOTE THAT I WILL NOT BE RETURNING TO THAT STORE AS I DO NOT WANT ANY DEALS WITH THEM ANYMORE. I EXPECT YOU TO SORT THIS OUT ASAP!!! <div><br></div><div><em>(Report edited by Hellopeter.com)</em></div>