Refused to exchange item

I am extremely dissapointed by the service (or lack there of) that was recieved at Pick n Pay Genesis.

On March 19 2025, we purchased an iron and realized it was the wrong kind. My husband exchanged the iron the next day on 20 March 2025 and was given the correct kind.

Upon opening the box at home, my helper saw that the iron had clearly been very well used, didn't have any plastic cover and was clearly not a new iron.

Thinking that we would be able to get good customer service from the manager whose name is Basil, we took the iron back 2 hours later to exchange for a new one that should have been given to us in the first place.

I was so shocked by the way I was treated. They refused to give me a replacement for the iron that was sold to me in error. That used iron should never have been on the shelves in the first place. The manager claimed that when he sold it to my husband 2 hours earlier, they had opened the box and saw it was brand new so therefore he I must take the old one home and will not be getting a new one.

I was clearly being accused of buying a new iron, replacing it with an old one and then trying to exchange.

What could have a been a very simple and positive experience has turned into a nightmare.