Refused entry as baby was not wearing a mask

To whom it may concern I visited your Pick n Pay Hyper store at the William Moffett Centre on the morning of the 18th of July. I was refused entry to the store because my small child who is 1 year and 9 months old was not wearing a mask. I have been to your store numerous times with my child and this is the first time where I have been refused access. With the majority of guidelines available it would indicate that small children should not wear a mask as it is more of a risk for them due to suffocating and small children do not keep the masks on. If the store has a policy to not allow small children then this needs to be indicated and some consistency should be app****. If this was the case then there would be no confusion and no problem. The main issue I had besides being refused entry was the manner in which one of your managers on duty, Luigi, dealt with the situation. I had my child in a pram with a dummy in and I showed him how my child simply pulls the mask off when put on and that it is actually a hazard to them while they are so small, but he seemed completely disinterested and simply told me to leave and to stay home or get my partner to come in. I explained that my partner has been deemed an essential service provider from level 5 and is working longer hours and can’t come in, so I need to get basic food stuffs for our family but he just said he doesn’t know and I must leave and he was more interested in walking away and viewed me as an inconvenience when I spoke calmly and rationally with him. My partner has to ensure that vehicles are maintained for food providers, charities and hospitals so he gets home once most shops have closed and I have nowhere else to leave my child with lockdown restrictions. If you are deciding to deny small children who are unable to wear a mask then please indicate this outside of your store and ensure some consistency is app**** to your policies. If a regular customer is viewed as an inconvenience when I am giving you business while trying to get groceries for my family then that is a problem. If this is your method to deal with mothers with small children then perhaps it is best to make your policy more well known and I can let other mothers know as well that they will not be assisted at your store so they can not make an unnecessary trip and rather go elsewhere.