ML
Mahlane L

1 reviews | Active since Mar 2009

07 Apr 2015, 09:16

Refused Entrance to store!

I went to the pick n pay at Protea Glen with a friend who was wearing slippers, pyjama pants, a tank top and a hooded sweatshirt. She was refused entry into store by one of the employee because of the way she dressed as it contravened with their dress code for customer!!! The employee then complained to the security guard at the entrance for not seeing her and preventing her from entering the shop.<br> <br> She was not indecent at all. This is completely unbelievable and unacceptable that customers will be turned away like that.

0
Replies (1)
Pick n Pay
Pick n Pay's reply07 Apr 2015, 13:54
Official
Hello lemeks,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

We do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***