Refuse to replace TV

On the 22 November I bought 2 x Hisense 65" televisions from Pick and Pay Montana. I paid R20 000.00 for the two TV's.

On the 21 March the one TV stopped working. Less than 4 months since I bought it.

I contacted the store and they advised me to come in and see Moses. I did that and gave Moses the relevant slips and proof of purchase. Moses requested me to Whatsup him photos of the numbers on the TV and he will contact the manufacturer. I did it the same day within 2 hours and called Moses to advise him that I Whatsup the info and he must call me if there is a problem. I could see that he did not read my whatsup?

The next day I called the manager of the store. She was even less helpful. Promised to call me back, but I am still waiting?

I then called your customer care department. Spoke to Andile. She requested me to hold on? I held on for nearly an hour. She never came back to me. I then tried again and insisted to speak to a manager. Senso promised that he will try and sort it out. Moses in the interim called back desperately and insisted he did not get the info? What a joke.....

I also left a message for Mr Richard Brasher to call me.

I need Pick and Pay to replace the product. I do not want a repaired unit. I bought a brand new unit.

It is also 2 days from the "Lockdown" and that means that I will be without a TV for 21 days? Unacceptable.