Refuse to honour guarantee.

In November 2017 we bought a AIM Toaster Kettle Combo. In 5 months the kettle started to rust and the toasters lever does not stay down when toasting bread.

Went back to store to have this refunded as this product carries a 2 year guarantee. However we do not have the original packaging as keeping every box for every product purchased ever is not always an option.

Initially went to Newton Park and the manager stated that they would have taken the return if they stocked it but they dont which is understandable, so I took the long drive to Baywest where they refuse to take the items back because it does not have the original packaging for the supplier.

I have two problems with that : 1. The supplier would know its their product, it has their logo on it and the slip clearly states what I bought. 2. The slip says "Please retain as your guarantee", no instruction is given to keep the box for the product.

I expect Pick and Pay to honor their guarantee as agreed when I bought the item , this is just poor service.