Refuse to assist for a refund
I made a purchase on 9 November. I lost the receipt and went to the same store I purchased from a week later. I know that a purchase can be tracked if I swiped my Smart Shopper card for the purchase. The cashier and store manager refused to help me with regards to that. I was told if I don't have the receipt, I must exchange for another size. I do not want the same item again. It is now almost 3 weeks later - almost too late to return an item that does not fit. Due to shocking aftersales service. I will take this to the newspapers and social media if it is not investigated and my money refunded. R180 is not small change.
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Pick n Pay's replyOfficial
15 Jan 2019, 10:34Good day Crishell,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you.
We were unable to respond to your post due to technical difficulties on this site. We have been advised by our team that you have been assisted with the transaction details via the call centre to enable the store to reprint the till slip for you.
Please feel free to email our Customer Care Team on *** should you need any assistance. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you.
We were unable to respond to your post due to technical difficulties on this site. We have been advised by our team that you have been assisted with the transaction details via the call centre to enable the store to reprint the till slip for you.
Please feel free to email our Customer Care Team on *** should you need any assistance. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Pick n Pay's reply15 Jan 2019, 10:34
Official
Good day Crishell,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you.
We were unable to respond to your post due to technical difficulties on this site. We have been advised by our team that you have been assisted with the transaction details via the call centre to enable the store to reprint the till slip for you.
Please feel free to email our Customer Care Team on *** should you need any assistance. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you.
We were unable to respond to your post due to technical difficulties on this site. We have been advised by our team that you have been assisted with the transaction details via the call centre to enable the store to reprint the till slip for you.
Please feel free to email our Customer Care Team on *** should you need any assistance. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team