AJ
Ateeq J

1 reviews | Active since Dec 2017

14 Dec 2017, 21:00

Refusal to return expired items. Accusing customer of lying

We bought a few bottles of coca cola from the store in Ottery and decided to return it due to the expiry date being past due. The merchandise manager Riyaad says that 'his' products are not expired and we brought these good from another store and that we are lying, even though we have proof of purchase. Who gives this guy the right to accuse us? We even had proof of purchase(3 slips). Refusing to take back ********** quality goods is one thing, but accussing somebody of lying is another thing. Utterly disgusted by this guys attitude. People like him will never get far in life and will only destroy your brand Pick n Pay and customer service. Sickening attitude.

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Replies (1)
Pick n Pay
Pick n Pay's reply15 Dec 2017, 14:49
Official

Good day Ateeq,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas