Refusal to Process TymeBank Coin Deposit – Pick n Pay Mall of Africa.

Refusal to Process TymeBank Coin Deposit – Pick n Pay Mall of Africa.

On 29 December 2025, I experienced unacceptable service at Pick n Pay Mall of Africa while attempting to deposit coins into my TymeBank account using a valid Tymecode.

Pick n Pay is advertised as an official TymeBank deposit partner. Despite this, staff members refused to process my deposit without providing any policy-based or operational reason (such as system downtime or deposit limits).

I was redirected between Money Market, the cash office, and customer service, only to be repeatedly turned away. A staff member in the cash office stated she was too tired to assist and would only help in the morning. After escalation, only selected coin bags were accepted at staff discretion, without explanation. I was ultimately issued with cash instead of having the funds deposited into my account, despite clearly stating that I required a TymeBank deposit.

As a result, I was unable to deposit my own saved money into my bank account using an advertised service. This raises serious concerns about service consistency, staff training, and the reliability of Pick n Pay as a TymeBank deposit partner.

I am requesting: • A written explanation for the refusal • Clear confirmation of Pick n Pay and TymeBank coin-deposit policy • Assurance that customers will not be denied access to basic banking services in future

This experience reflects poorly on both Pick n Pay and TymeBank and should be urgently investigated.