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Noor A

1 reviews | Active since Aug 2014

14 Sept 2015, 12:26

Refusal to give item for advertised price.

Good day, <br> <br> On the evening of 5 September 2015 @ 19:00 , I shopped at Pick n Pay in Canal walk . I added 2 packs of Pampers premium care nappies that was advertised at R179 on the shelf ,the advert also added that we will get 3 extra stikeez for every nappy pack purchased. <br> <br> When I arrived at the till to pay for my groceries and the nappies , I noticed the nappies being incorrectly rung up and we had to wait more than ten minutes to get a supervisor to attend to correct the price.The supervisor then queried that it should not be R179 and the shelf advert was then searched for.<br> <br> Later the advert was found on the shelf and brought to the till.The advert correctly indicated that the nappies are for R179. However, they would not process it.<br> <br> It was clear that they didn't know anything about the nappies and only refused to process this due to the nappies \being too cheap"!<br> <br> The front line manager was then called - she was unhelpful and definitely not customer focused at all. <br> <br> Subsequently"

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Replies (1)
Pick n Pay
Pick n Pay's reply14 Sept 2015, 14:10
Official
Hello N19N,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***