Refusal to exchange bad quality shoes

Item: Pick n Pay
Rating: 2
Author: Irene J

I recently bought shoes Northgate but already they look different. I went to complain on Sunday, requesting an exchange. I was referred to Sifiso Radebe claiming to be the store manager. He saw the shoes and insisted he cannot help me without a till slip. On my insistence there has to be something that can be done, he, yet again barked, \without a till slip

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Replies (1)

Pick n Pay's replyOfficial

02 Jun 2015, 13:13

Hello 1rene,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

We do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***

Pick n Pay's reply02 Jun 2015, 13:13

Official