pM
pamela M
1 reviews | Active since Nov 2015
08 Nov 2015, 07:02
Refusal to accept returned products
I sent my daughter to buy a chicken meal which was on special while I waited in the car. She instead bought frozen drum sticks. I saw tat she bought incorrect chicken before she could even open the boot. I returned it within five minutes but I was told that they don't take back returned meat. My issue was that the products I was returning were not taken out of the shop for even five minutes. I think it is unfair for the store to treat all cases in the same way. The meat was taken out of the door and immediate back into the store. I felt so disappointed and hurt and I left the meat and the slip with the supervisor. I don't know what they did with the meat
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Replies (1)Pick n Pay's replyOfficial
09 Nov 2015, 08:41Hello pzmaphalala,
Please accept our apologies for this poor service experience and for any inconvenience caused.
I have escalated this matter to our Gauteng Regional office for their attention, and they will be in contact with you shortly.
Kind regards
Wendy-Lee Millar
Customer Care
***
Please accept our apologies for this poor service experience and for any inconvenience caused.
I have escalated this matter to our Gauteng Regional office for their attention, and they will be in contact with you shortly.
Kind regards
Wendy-Lee Millar
Customer Care
***
Pick n Pay's reply09 Nov 2015, 08:41
Official
Hello pzmaphalala,
Please accept our apologies for this poor service experience and for any inconvenience caused.
I have escalated this matter to our Gauteng Regional office for their attention, and they will be in contact with you shortly.
Kind regards
Wendy-Lee Millar
Customer Care
***
Please accept our apologies for this poor service experience and for any inconvenience caused.
I have escalated this matter to our Gauteng Regional office for their attention, and they will be in contact with you shortly.
Kind regards
Wendy-Lee Millar
Customer Care
***
