LJ
Lezahn J

1 reviews | Active since Nov 2013

11 Jan 2017, 12:20

REFUSAL TO ACCEPT RETURN OF BRAS

<p>OK Pick n Pay SO WHAT EXACTLY ARE YOU IMPLYING BY NOT WANTING TO ACCEPT THE RETURN BRAS? WHEN 1 THIS IS YOUR RETURN POLICY: (http://www.picknpay.co.za/returns-policy)</p> <p>"Clothing</p> <p>A customer’s till slip is their guarantee.</p> <p>Pick n Pay will gladly refund or exchange clothing items, within a reasonable period of time, should you not be satisfied with the quality thereof.</p> <p>No returns will be accepted if:</p> <p>Goods have been altered in any way; and<br />There is a health risk attached"</p> <p>BUT THEN FOR ONLINE RETURNS, BRAS ARE NOT CONSIDERED TO HAVE HEALTH IMPLICATIONS AS PER YOUR ONLINE T&C'S (http://www.picknpay.co.za/popup/terms-and-conditions-5…)</p> <p>"Refunds and returns policy</p> <p>If you are for any reason dissatisfied with an item purchased from our Website you may return it to any Pick n Pay store for a full refund, replacement or exchange. For hygiene reasons underwear (excluding bras) and earrings for pierced ears may not be returned or exchanged. Gift cards purchased will not be refunded."</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply11 Jan 2017, 15:12
Official

Good day Lezahn

Thank you for taking the time to write to us.

As advised on our Facebook page, your complaint has been escalated to our clothing management team and they will be in touch with you.

Kind Regards

Senabelo Naledi Ndlovu