Refusal of Refund of Items out of stock

Placed an order on the 4th, and money was debited in my account. Did not receive some items. Waited for a refund. Today it's the 12th, did not receive anything. I called pnp daily, went to the branch,contacted my bank which they do say pnp has to refund me. Every person I could get hold of ****. "Oh there's no money here ask your bank, oh will tell finance to release your funds, oh will send you authorization letter so you ask your bank to refund you".PATHETIC I've used Spar and never encountered such. It was my first using pnp asap and they are a *****ster. Save your self and use checkers/spar. Pnp got refunds complains on all socials. #*** that was the order number you *****.