Refunds only given from the branch you purchased the item

While they advertise that they will exchange or refund you for a product that you not 100% satisfied with, what they dont tell you is that you must go to the same branch you purchased it from. Had a light bulb that was 1 day old and cost R50 and was told to go back to the place i purchased it from. What type of business is that? Rather buy from game or Makro next time.