Refund Request for Overcharge on Order #***

Dear Pick n Pay Online Team,

I am extremely disappointed with the poor service I have received regarding my recent online order (Order #***).

I purchased a deep freezer during your Spring/Summer sale, which clearly indicated a 15% discount at checkout. I was issued an invoice reflecting the correct discounted amount of R2344.00, which I accepted and expected to be debited from my account.

However, I was instead charged R2749.00, an overcharge of R404.85.

Despite raising this issue, I’ve been told that I must simply accept a revised invoice and pay the higher amount — without any explanation or resolution. This is completely unacceptable.

I am requesting an immediate refund of R404.85, as I expect to be charged the price reflected on the original invoice I received.

Please resolve this matter urgently.