refund request

i have been disappointed by the ASAP service with pick n pay, first one the orders i had an item that not even addable and it review the item but no one has reached out to me, and the delivery of the product took more than two hours to be delivered while some of the items had melted and no longer the same, i then cancel the second delivery due to incorrect invoice, i still haven't received my money back and i have requested to funds to be paid back but every time i request the pay out i get the same message saying pay out will be in 2 to 3 working days but it has being more than that, i tried to call them ,the line is forever busy and at the end request you to leave a message which no one ever respond to.