Refund problem
I purchased clothes at PicknPay Clothing via debit card yesterday and returned it to the store today as I no longer wanted the items due to various reasons. I was told that the transaction will be reversed onto the card I used, as they don't have enough cash in the till. I didn't even get my receipt back. According to my bank, there's no refund coming my way. And it's an amount of almost R800, so it's concerning.
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Pick n Pay's replyOfficial
28 Jun 2019, 09:52Good day Crishell,
Thank you for choosing Pick n Pay. Please accept our apologies for any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team.
Please find your transaction details below should you need the store to do a reprint of your till slip for you.
Transaction number : 73530
Date of purchase : 26.06.2019
Time of transaction : 13:29
Sale amount : R795.97
Pos number : 01
Store : Clothing Eden Meander
Payment method : Visa Card
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team.
Please find your transaction details below should you need the store to do a reprint of your till slip for you.
Transaction number : 73530
Date of purchase : 26.06.2019
Time of transaction : 13:29
Sale amount : R795.97
Pos number : 01
Store : Clothing Eden Meander
Payment method : Visa Card
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply28 Jun 2019, 09:52
Official
Good day Crishell,
Thank you for choosing Pick n Pay. Please accept our apologies for any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team.
Please find your transaction details below should you need the store to do a reprint of your till slip for you.
Transaction number : 73530
Date of purchase : 26.06.2019
Time of transaction : 13:29
Sale amount : R795.97
Pos number : 01
Store : Clothing Eden Meander
Payment method : Visa Card
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team.
Please find your transaction details below should you need the store to do a reprint of your till slip for you.
Transaction number : 73530
Date of purchase : 26.06.2019
Time of transaction : 13:29
Sale amount : R795.97
Pos number : 01
Store : Clothing Eden Meander
Payment method : Visa Card
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Best regards,