Refund - order number ***

I ordered grocieries online.<br> Groceries were delivered 3 hours later than scheduled.<br> Order was a mess:<br> -some items I was charged for were not in the order<br> -some items in the order i that i did not ask for (e.g. ordered yoghurt, instead fresh milk is delivered)<br> -items were subsituted when i did not ask for substitutes (nappies advertised at R189 replace with R299 nappies in order; Microwave cleaner instead of oven cleaner?)<br> <br> I did not accept the order - asked for a refund.<br> Spoke to a consultant on the same day, he said the store would call me to arrange refund - have not heard from the store.<br> Spoke to another consultant two days later, he said he would get back to me with a credit note number - never heard from him again<br> Posted complaint on FB page - was told some one would contact me to resolve - no one has called me.<br> <br> Online shopping is meant to be \convenient\" - this is a horrible mess.<br> Many with similar complaints on FB<br> <br> Trust me - I will never bother myself with pnp online shopping ever again<br> <br> STILL DONT HAVE MY REFUND "