DA
DEIDRE A
1 reviews | Active since Aug 2022
12 Jan 2023, 13:21
REFUND NOT RECEIVED ORDER ***
Kaylin Steyn processed the refund. Where the he'll us the money????? I have told you so many times to investigate where the money went
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Replies (2)0
Replies (2)DA
DEIDRE A's updateReviewer Update
12 Jan 2023, 13:36 Hi Deidre,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap
We are busy addressing this complaint with our Management Team who will be in touch with you.
Your wallet payout was processed however there is a slight delay with Wallet payouts due to a technical error. Kindly take note that all EFT refunds take 3 - 10 business days to reflect on your side. The refund transaction will appear next to the original transaction and not at the top of the statement.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
SAME REPLY FROMPICK N PAY OVER AND OVER AGAIN
THEY DO NOT SOLVE THE ISSUE
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap
We are busy addressing this complaint with our Management Team who will be in touch with you.
Your wallet payout was processed however there is a slight delay with Wallet payouts due to a technical error. Kindly take note that all EFT refunds take 3 - 10 business days to reflect on your side. The refund transaction will appear next to the original transaction and not at the top of the statement.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
SAME REPLY FROMPICK N PAY OVER AND OVER AGAIN
THEY DO NOT SOLVE THE ISSUE
DA
DEIDRE A's update12 Jan 2023, 13:36
Reviewer Update
Hi Deidre,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap
We are busy addressing this complaint with our Management Team who will be in touch with you.
Your wallet payout was processed however there is a slight delay with Wallet payouts due to a technical error. Kindly take note that all EFT refunds take 3 - 10 business days to reflect on your side. The refund transaction will appear next to the original transaction and not at the top of the statement.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
SAME REPLY FROMPICK N PAY OVER AND OVER AGAIN
THEY DO NOT SOLVE THE ISSUE
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap
We are busy addressing this complaint with our Management Team who will be in touch with you.
Your wallet payout was processed however there is a slight delay with Wallet payouts due to a technical error. Kindly take note that all EFT refunds take 3 - 10 business days to reflect on your side. The refund transaction will appear next to the original transaction and not at the top of the statement.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
SAME REPLY FROMPICK N PAY OVER AND OVER AGAIN
THEY DO NOT SOLVE THE ISSUE
Pick n Pay's replyOfficial
16 Jan 2023, 12:05Hello Deidre,
Thank you for reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Kindly note that the refund has been processed.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store.
They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, The Pick and Pay Team
Thank you for reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Kindly note that the refund has been processed.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store.
They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, The Pick and Pay Team
Best regards,
Pick n Pay's reply16 Jan 2023, 12:05
Official
Hello Deidre,
Thank you for reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Kindly note that the refund has been processed.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store.
They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, The Pick and Pay Team
Thank you for reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Kindly note that the refund has been processed.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store.
They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, The Pick and Pay Team
Best regards,