Refund not paid

Bad service from the managers to even the customer service which on the 05th Dec had transaction that went through into my account but was advised its not picking up had to pay cash, escalated the matter to the manager who was of no assistance to me and had attitude.

Then decided to escalate the matter to customer service on the 15th Dec and received request no 137251 to date no feedback was provided to me, then send the matter directly to Protea glen Boulevard branch where i spoke to Puleng, who still hasnt got back to me after she confirmed she received the query.

Was i wrong to follow the right protocols, why does it take so much time for them to respond, im never seeing my self buying on this store again the bad service explains the behavior of the managers