Refund not being paid

I am extremely disappointed with the service from Pick'n Pay Smart Shopper. I placed an order on 12 November 2025, and to date, I still have not received my refund of R204.98.

I have followed up multiple times, yet there has been no resolution, no communication, and no accountability from the customer service team. It is unacceptable for a well-known retailer to take this long to process a simple refund.

This experience has completely broken my trust in Pick'n Pay Smart Shopper. I will be reconsidering using the service going forward unless this issue is resolved urgently.