Refund my money!!!

I ordered food on their app this morning , waited for an hour without an update on the app. Later on the app shows that food was collected at 10:36, time is now 11:26 no delivery or update. When I track the order it's still showing that the driver hadn't left. One of their agents then called me to find out if I got the order and I said no. Right after the call when I checked the app it said the food has been delivered, how? The consultant then called again that they are unable to reach the driver and she will call back as she has escalated the matter further for a re-delivery and will call me back in 30min , nothing still!!!

I am heavily pregnant and can't go to the physical store hence I ordered online but the services I got for the first time is disgusting and hurtful that despite the emails I sent o didn't get assistance, no feedback as well , when I called they don't answer. I feel helpless, I need my money back and will part ways with Pick n Pay Cosmo mall!!!!