WZ
Wendy Z

1 reviews | Active since Feb 2016

01 Aug 2016, 20:17

Refund gone wrong due to neglegence

<p>I returned a pairof pants to Pick n' Pay Clothing Randburg and they said the refunded amount would go back to my bank as I had initially paid by card. While I am still waiting for that money to show in my bank account, I received a call from Mduduzi(Manager) who demanded that I go back to the store because they had incorrectly refunded me for the wrong garment, I did not go back as I still don't see the refund in my bank. </p>

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Replies (1)
Pick n Pay
Pick n Pay's reply02 Aug 2016, 07:06
Official

Dear Wendy

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number: ***