Refund for online order

Dear Pick n Pay Support Team,

I am writing to formally complain regarding two online orders that were **voided**, for which I have still not received my refunds.

Order Details:

Order 1 (28th February): R888.89 Order 2 (1st March): R888.89 Total Outstanding: R1,777.78

I was previously advised by your team that these refunds would be processed and reflect by Friday, 6th March. As of this morning, neither amount has been credited to my account.

As a result of these two voided transactions, I am currently out of pocket by nearly R1,800. This is an unacceptable delay for orders that were never fulfilled.

I require these funds to be released and reflected in my account by end of business today or I'll be escalating this to the relevant authorities. Please provide immediate proof of payment or an EFT reversal confirmation for both transactions.

I look forward to your urgent response.

Kind regards

Zola Adnna Ngcobo