1 reviews | Active since Jun 2018
Refund for flight ticket.
I lodged a complaint for a refund for a flight ticket on the 11th of June 2018 at 16:18. Even though Pick n Pay responded and requested me to send proof of purchase. I still didn’t the help I needed. I’m getting really impatient and angry with Pick n pay.
Hi Karabo,
Thanks for writing to us.
We have done a follow up on your complaint and have been advised as per below:
- FlightSite does need your banking details and a statement for their finance department in order for the funds to be refunded to your account.
- This is the standard process followed by FlightSite for all cash refunds.
Kindly forward us your banking details and statement to enable us to pass this on to FlightSite to speed up the process.
Send your information to : *** .
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Hi Karabo,
Thanks for writing to us.
We have done a follow up on your complaint and have been advised as per below:
- FlightSite does need your banking details and a statement for their finance department in order for the funds to be refunded to your account.
- This is the standard process followed by FlightSite for all cash refunds.
Kindly forward us your banking details and statement to enable us to pass this on to FlightSite to speed up the process.
Send your information to : *** .
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,