mK
mapula K
1 reviews | Active since Aug 2016
25 Aug 2022, 19:42
Refund due since 10/08
Pick n Pay Asap how long does it take to reverse money that was overcharged and you were made aware of it immediately 10/08/22? Are you going to reimburse me with interest for the days that my money sat in your account without you returning in? Asap is a ****!!!! Just quit it if you don't know how to keep a promise. Your staff don't respond to emails. Don't get me started on the delivery times that extend as one awaits an order. I've waited for your 10 business days and will not wait for another day.
Helpful (0)
Replies (4)0
Replies (4)
Pick n Pay's replyOfficial
26 Aug 2022, 12:49Hi Mapula,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the inconveniences caused to you.
Kindly take note that refunds will take 5-10 working days to reflect in your account as each bank has their own internal process to follow before making funds available to their customers.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the inconveniences caused to you.
Kindly take note that refunds will take 5-10 working days to reflect in your account as each bank has their own internal process to follow before making funds available to their customers.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Pick n Pay's reply26 Aug 2022, 12:49
Official
Hi Mapula,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the inconveniences caused to you.
Kindly take note that refunds will take 5-10 working days to reflect in your account as each bank has their own internal process to follow before making funds available to their customers.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the inconveniences caused to you.
Kindly take note that refunds will take 5-10 working days to reflect in your account as each bank has their own internal process to follow before making funds available to their customers.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
mK
mapula K's updateReviewer Update
27 Aug 2022, 15:21Hi
Noone has made contact, as your email states. How do you count 10 business days? I logged the query on the 10th August? Even with Bank exchange rules there is no justification to taking a month to process a refund. Can your next response be confirmation that my refund has been done not a generic response which clearly doesn't hold any weight because of the time that has lapsed.
Noone has made contact, as your email states. How do you count 10 business days? I logged the query on the 10th August? Even with Bank exchange rules there is no justification to taking a month to process a refund. Can your next response be confirmation that my refund has been done not a generic response which clearly doesn't hold any weight because of the time that has lapsed.
mK
mapula K's update27 Aug 2022, 15:21
Reviewer Update
Hi
Noone has made contact, as your email states. How do you count 10 business days? I logged the query on the 10th August? Even with Bank exchange rules there is no justification to taking a month to process a refund. Can your next response be confirmation that my refund has been done not a generic response which clearly doesn't hold any weight because of the time that has lapsed.
Noone has made contact, as your email states. How do you count 10 business days? I logged the query on the 10th August? Even with Bank exchange rules there is no justification to taking a month to process a refund. Can your next response be confirmation that my refund has been done not a generic response which clearly doesn't hold any weight because of the time that has lapsed.
Pick n Pay's replyOfficial
02 Sept 2022, 09:33Hi Mapula,
Thank you for the information provided, we have logged your complaint for investigation.
Should you need to do a follow up you can contact us on WhatsApp or via Email.
Our Team will be in touch with you to assist you further.
Kind regards
The Pick n Pay Team
Pick n Pay's reply02 Sept 2022, 09:33
Official
Hi Mapula,
Thank you for the information provided, we have logged your complaint for investigation.
Should you need to do a follow up you can contact us on WhatsApp or via Email.
Our Team will be in touch with you to assist you further.
Kind regards
The Pick n Pay Team
mK
mapula K's updateReviewer Update
02 Sept 2022, 10:20This is a joke
mK
mapula K's update02 Sept 2022, 10:20
Reviewer Update
This is a joke