1 reviews | Active since Mar 2016
Refund Dispute – Smart Shopper Points (***)
In August 2025, I contacted the Pick n Pay call centre regarding a pack of rotten eggs I had purchased. A few days later, I received a refund of R79 in Smart Shopper points. However, when I checked my app the following day, only 79 cents remained.
I immediately contacted head office and was informed that an OTT voucher had been purchased in Soshanguve using my Smart Shopper account. I have never been to Soshanguve , I live in the Eastern Cape, and my shopping history clearly shows where I usually shop.
I have followed up multiple times over the past five months, but the issue has still not been resolved. I am requesting that my R89 be refunded to me as promised.
Thank you, Pick n Pay, please resolve this matter urgently. ***
Thank you for your reaching out to Pick n Pay Customer Care team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Kindly note that we have escalated your complaint to the ***** department for further assistance.
Once feedback is received they will be in touch with you.
For your records, please see reference number- ***.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
WhatsApp: ***
Call us on: ***- email us on: ***
Operating Times: Monday - Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00
Kind Regards,
The Pick and Pay Team
Thank you for your reaching out to Pick n Pay Customer Care team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Kindly note that we have escalated your complaint to the ***** department for further assistance.
Once feedback is received they will be in touch with you.
For your records, please see reference number- ***.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
WhatsApp: ***
Call us on: ***- email us on: ***
Operating Times: Monday - Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00
Kind Regards,
The Pick and Pay Team