Refund Delayed Despite Confirmation – Poor Customer Support

I returned a stove to the store on 15 August 2026 because it had electrical faults. At the store, I was told that my refund would be processed within 3–7 days.

On 17 August 2026, I received an email confirming that the refund had been created and that it would be processed within 48 hours. However, the refund was not processed within that timeframe.

I rep**** to the email to ask for an update, but the support team appeared to have no information about the matter. I was contacted and asked to provide information that should already have been available, but despite this, the issue was still not resolved.

Yesterday, I emailed again asking for an update. Instead of receiving a meaningful update on my refund, I was simply asked which store I had returned the stove to.

I understand that delays can happen, but what is most disappointing is the lack of urgency and communication from the support team. I have had to repeatedly follow up about a refund that I was already told had been created.

I would appreciate this matter being escalated and my refund being processed urgently, with a clear explanation of what is causing the delay.