Refund at 10 days. No money yet

So I tried the PnP online store to buy some roof paint. Ordered the paint and on delivery day, 8 December the wrong paint arrived. <br> <br> I then phoned the call center immediately to request a refund. I was informed that my refund has been processed on 8 December and that I should receive my money in 5-7 working days.<br> <br> On the December 18th (7 days) with no refund yet I phoned the call center. The lady Scrosha Chetty told me that she would phone the store to find out about the refund. Scrosha called me back to say that the system blocked my refund (no email, phone call) on December 8th and that the refund was processed again on December 18th and the store was instructed that is a urgent refund and I would have my money by Saturday 19 December.<br> <br> Today is December 21st and no money yet. Phoned the call center AGAIN and spoke to Sibahle Bzanihe who AGAIN phoned the store and told me the refund was processed on the 18th and I should take my tax clearance certificate to by bank as the refund is done on PnP's side. <br> <br> PnP's useless system becomes my problem and now the bank is going to probably say 5-7 days fro money to reflect.<br> <br> Useless service and a waste of time. Sorry for the inconvenience!