Refund and Policy

I have purchased a Ryobi 950 watt 2 stroke engine at Pick 'n Pay Hyper Montana branch, due to the lockdown i had to work remotely but unfortunately i purchased a faulty product and it took 2020/07/26 to 2020/09/19 to fix the product of which it was a manufacture error. During the period i have waited with no feedback from the Business, i finally made an arrangement to get another alternative during the waiting period and me having to physically have to go to the business without any feedback, money wasted on transport. I took the gesture to go on the 2020/09/19 to go to the business with me having to call them a day before to avoid disappointment (poor customer service) to make assurance that the product was fixed, then again due to poor management and unqualified personals i got the same treatment ("You purchased a faulty product and it is not our fault"). I have respected them as business for almost 3 months and in return i got i **** load of **** you and your rights, but it's okay i have made a decision to associate myself with a ****ty *********** business personnel's. To any customer who want's to but any appliance and machine equipment for the above mentioned company please spare your self the energy and effort and only buy what they are good at which is food.